Shipping policy
COCOMO · DELIVERY
Shipping & Delivery Information
Everything you need to know about COCOMO delivery across Singapore, Malaysia and worldwide—clearly explained in one place.
LOCAL DELIVERY AT A GLANCE
Simple fees and fast processing
-
FREE
Orders of SGD $60 and above
-
$3.99
Orders below SGD $60
-
1 + 1–3
1 working day processing + 1–3 working days delivery
Delivery timing is an estimate.
Working days exclude Saturdays, Sundays and Singapore public holidays. Weather, festive demand, customs and courier backlogs may affect transit time.
-
SG & MY
Fees & timing -
Worldwide
DHL Express -
After ordering
Confirmation & tracking -
Singapore
Self-collection -
Parcel support
Damage & delivery issues
Section 1
Singapore & Malaysia shipping
FREE DELIVERY
SGD $60 and above
Free standard delivery is available for eligible Singapore and Malaysia orders of SGD $60 and above.
FLAT FEE
SGD $3.99
A flat SGD $3.99 delivery fee applies to orders below SGD $60.
PROCESSING
1 working day
Orders are normally prepared within one working day before courier handover.
ESTIMATED DELIVERY
1–3 working days
Estimated after the parcel has been dispatched to the courier.
PREORDER ITEMS
Additional 5–10 working days
A preorder item adds approximately 5–10 working days to the stated processing time.
Local parcels may be assigned to SPX or Ninja Van. After handover, delivery timing, routing and delivery attempts are managed by the courier. COCOMO will assist with reasonable follow-up where possible.
Section 2
International shipping outside Singapore & Malaysia
International orders are shipped with DHL Express. The final delivery fee depends on the destination, parcel size and final parcel weight.
01
Checkout estimate
A base international shipping estimate is displayed at checkout.
02
Actual fee confirmed
After purchase, COCOMO calculates the actual fee using the delivery address and final parcel weight.
03
Difference settled
If required, we will email a secure top-up link before dispatch. Any confirmed overpayment may be refunded.
Customs duties and taxes
Any import duty, tax, brokerage or clearance charge imposed by the destination country is the buyer’s responsibility.
Section 3
Order confirmation & tracking
Order confirmation email
A valid email address must be provided at checkout. When signed in, the confirmation is sent to the email linked to the account. Guest customers must enter a valid email during checkout. COCOMO does not send order confirmations by SMS.
Tracking information
Tracking details are sent to the email address provided at checkout after the parcel is dispatched. SPX or Ninja Van may send a courier update, including an SMS when the parcel is out for delivery; this is not the COCOMO order confirmation.
Delivery marked as completed
Check your doorstep, letterbox, riser, reception and household members first. If the parcel remains missing after 48 hours, contact COCOMO with your order number so we can assist with courier follow-up.
Section 4
Self-collection in Singapore
COCOMO is an online store, not a walk-in retail shop. Self-collection requires a paid online order and prior confirmation.
- Place and pay for your order at cocomo.sg.
- WhatsApp your order number to +65 8425 5525.
- Wait for COCOMO’s collection confirmation before visiting.
- Bring your order number for verification.
Collection address
Our Cocomo Pte. Ltd.
7030 Ang Mo Kio Avenue 5, #07-39
Northstar @ Ang Mo Kio, Singapore 569880
Collection hours
Monday–Friday: 12 PM–6 PM
Saturday: 12 PM–3 PM
For an order below SGD $60 that is converted to approved self-collection, any eligible delivery fee already paid will be refunded upon collection.
Section 5
Address, delays & redelivery
Incorrect delivery address
Contact COCOMO immediately. If the parcel has already been dispatched, return-shipping charges may apply. A SGD $3.99 redelivery fee is required, and no refund can be issued if the courier disposes of an undeliverable parcel.
Delays outside COCOMO’s control
Estimated delivery times may be affected by weather, festive-period demand, public holidays, customs clearance, courier backlogs, remote-area routing or unsuccessful delivery attempts.
Duplicate support messages
Use one support channel and include your order number in the first message. Duplicate messages across several channels may create separate support threads and delay matching your information.
Section 6
Parcel damage & courier claims
Report a parcel damaged in transit within 48 hours of delivery. Include your order number and complete photographs and video showing the outer parcel, shipping label, inner packaging and every affected item.
- COCOMO reviews the evidence and submits an eligible claim to the courier.
- The courier investigation may take up to 30 calendar days.
- Any approved replacement, compensation or redelivery is processed after the investigation concludes.
Keep the parcel, shipping label, internal packaging and products until the case is closed.