No. You may check out as a guest. If you want an order confirmation by email, enter a valid email address during checkout whether you are signed in or shopping as a guest.

Select the account or “Sign In” icon near the cart, enter your email and choose “Continue”. Follow the secure verification instruction displayed on screen. First-time users will be guided through the available account-access step automatically.

Use an email address you can access and, where possible, use the same email for your account and checkout. This reduces confusion when reviewing eligible order information or asking for support.

Orders are easiest to associate with your account when you sign in before checkout and use the same email. A guest order may not automatically appear in an account created later. If you need help with a guest order, contact us with the order number and checkout email.

1. Confirm that the email address is typed correctly.
2. Refresh the page or close and reopen your browser.
3. Try a private/incognito window or another current browser.
4. Clear the browser cache only if the problem continues.

Check the email spelling, then look in spam, junk and promotions folders. Allow a few minutes and request a new code only if the first one has not arrived. Use the latest valid code because an older code may expire after a replacement is requested.

Follow the method shown on the secure sign-in page. If a password field appears, use the available password-reset option. If the page sends a verification code instead, use that emailed code—there may be no password to reset for that sign-in method.

An order confirmation can only be emailed when a valid email address was provided during checkout. Guest checkout itself does not prevent the email. Check spam and promotions folders first. If no email was supplied, COCOMO cannot send the confirmation email afterward through the automated checkout system.

Eligible orders placed while you were signed in may appear in your account. Tracking information is also sent through the contact details provided at checkout when the parcel is processed. For parcel enquiries, keep your order number ready.

No. COCOMO does not send order-confirmation SMS messages. A courier such as Ninja Van or SPX may separately send an SMS when your parcel is out for delivery. That courier message is not the COCOMO order confirmation.

Never share your password, one-time code or full payment details. COCOMO support does not need these to check a normal account or order enquiry.

Send your order number, the email used at checkout and a brief description of the issue. A screenshot of the error can also help, but remove or cover passwords, verification codes and payment information before sending it.