Ordering online is simple:

1. Browse our product collections and open the product you want.
2. Select the quantity or available variant, then choose Add to cart.
3. Open your cart and review every item and quantity.
4. Continue to checkout and enter your contact and shipping details.
5. Select your preferred payment method and place the order.

Before paying: check your items, quantities, email address and delivery address carefully.

You have two checkout options:

• Sign in before ordering: your purchase is linked to your COCOMO account for easier order access.
• Check out as a guest: no account is required. A guest can still receive an order confirmation by entering a valid email address at checkout.

Guest checkout and providing an email are separate choices. The email address—not guest status—is what allows the confirmation email to be sent.

An order confirmation email can only be sent when a valid email address was provided at checkout or was already linked to the account used for the order.

• If you checked out without an email address, no confirmation email can be sent.
• COCOMO does not send order-confirmation SMS messages.
• The assigned courier may separately send an SMS when your parcel is out for delivery. That is a courier delivery notice, not an order confirmation from COCOMO.

If you are unsure whether payment was successful, send us your name, mobile number and payment details so we can help locate the order.

• Confirmed orders cannot be changed.
• A cancellation may only be requested while the order remains unfulfilled and is subject to a 15% cancellation fee.
• Once an order is marked fulfilled, it cannot be cancelled.

An order containing both ready-stock and preorder items will be dispatched only when every item is available.

For faster delivery of ready-stock products, place them in a separate order from preorder items.

• Preorder: the status is shown on the product page. Read the listing before purchase.
• Out of stock: the item cannot be added to the cart.
• COCOMO does not send a separate email simply to repeat preorder information already displayed in the listing.

Yes. Contact us by email or Instagram direct message before purchasing. Include the exact product name and variant so the team can check the correct item.

Available options may include:

Availability may vary by device, country and checkout eligibility.

No. Cash on Delivery (COD) and EMI are not available. Use one of the secure payment methods displayed at checkout.

• Large quantities can be ordered directly online.
• Quantity discounts may be displayed on eligible product pages.
• For wholesale enquiries, email info@cocomo.org or WhatsApp +65 8425 5525 with the products and quantities required.

Delivery time is estimated, not guaranteed, and may be affected by courier volume, weather or festive periods.

For an urgent COCOMO.sg website order:

1. Place and pay for the order online.
2. WhatsApp +65 8425 5525 with your order number.
3. Wait for the team to confirm that your order is ready and provide the collection arrangement.

Do not travel to the warehouse before confirmation. Any SGD $3.99 delivery fee paid on a website order below SGD $60 will be refunded after collection.

Advance confirmation and your order number are required.

• Orders outside Singapore and Malaysia are shipped by DHL Express.
• Checkout displays a base shipping estimate.
• The actual fee is calculated after the order is placed using the delivery address and parcel weight.
• If a top-up is required, the payment link will be sent by email.
• Customs duties and taxes are the buyer’s responsibility.

• If an email address was provided, tracking details are emailed after your order is processed and dispatched.
• The assigned courier, such as SPX or Ninja Van, may also send an SMS when the parcel is out for delivery.
• A courier SMS is a delivery notice—not an order-confirmation SMS from COCOMO.

Orders are delivered to the address submitted at checkout. Address-change requests after ordering are handled only on a best-effort basis.

• You may contact the assigned courier directly with your tracking number to request an amendment.
• A failed delivery caused by an incorrect or incomplete address has a SGD $3.99 redelivery fee.
• Return costs remain the buyer’s responsibility.
• No refund is available if the parcel is disposed of by the courier.

Check the delivery location, household members and any courier proof of delivery first. Please allow 48 hours after the “Delivered” scan.

If the parcel is still missing after 48 hours, contact us with your order number and tracking number.

Send us:

• Your order number.
• A clear description of the issue.
• Clear photos or video showing the item, parcel and shipping label when relevant.

Report the issue within 24–48 hours of delivery for prompt assistance.

If our warehouse sent an incorrect item, report it within 24–48 hours with clear evidence.

After verification, COCOMO will arrange a one-to-one exchange at your delivery address at no cost. This one-time in-person service applies to a confirmed fulfilment error.

1. Contact us within 48 hours of delivery.
2. Provide full photos and video of the parcel, damage, shipping label and affected products.
3. COCOMO will submit a formal claim to the courier.

Courier investigations may take up to 30 calendar days. Compensation, replacement or redelivery can only be processed after the investigation is concluded.

• All sales are final; change-of-mind returns and refunds are not accepted.
• Verified defective or incorrect items may be reviewed as exceptions.
• No product trials or testers are provided.
• Review the product information and ingredient list for allergies before purchasing.

To register, choose Sign In → Create Account.

For login problems:

• Use Forgot Password.
• Clear your browser cache and try again.
• If the issue continues, contact us by WhatsApp or email.

An account is optional, but it helps with faster checkout and easier order access.

COCOMO recently upgraded its WhatsApp system. During the migration, some messages may not have reached our team.

If you contacted us and did not receive a reply, please resend your message, order number or enquiry. We sincerely apologise for the inconvenience and will assist as soon as possible.

Start your message with your order number, then add:

• A short description of your enquiry.
• The tracking number for delivery questions.
• Clear photo or video evidence for item or parcel issues.

WhatsApp +65 8425 5525 or email info@cocomo.org.