COCOMO SHOPPING GUIDE & FAQ

🛍️ HOW TO ORDER FROM COCOMO.SG

Ordering from cocomo.sg is quick and seamless:

  1. Browse our product collections.

  2. Click on a product for full details.

  3. Select quantity using the “+” or “-” buttons.

  4. Tap the yellow “Add to Cart” button.

  5. Click the cart icon (top right) and select “View Cart” or “Checkout”.

  6. Fill in your shipping details.

  7. Choose your preferred payment method (see below).

  8. Click “Continue to Payment”, then “Place Order”.

✅ A confirmation email with your order number will be sent immediately after payment — only if an email address was provided at checkout.
📦 Tracking details will also be sent via email once your order is processed.

🔄 ORDER CHANGES & CANCELLATIONS

  • Orders cannot be changed once confirmed.

  • Cancellations are allowed only for unfulfilled orders, with a 15% cancellation fee.

  • If your order is marked as fulfilled, it cannot be cancelled.

📦 PREORDER & READY-STOCK SHIPPING

  • Orders containing both ready-stock and preorder items will ship once all items are available.

  • For faster delivery of ready-stock, place separate orders.

🚫 OUT OF STOCK & PRODUCT EXPIRY

  • Out-of-stock items cannot be added to cart.

  • Preorder status is shown clearly on product pages.

  • For expiry dates, please contact us on Instagram DM or email before purchasing.

❗ ORDER ISSUES

If there’s a problem with your order, please reach out via our Contact Page with:

  • Your order number

  • Photos of the issue

Our support team will get back to you promptly.

🟡 If an incorrect item is shipped by our warehouse, we sincerely apologize.
✔️ We will arrange a 1-to-1 exchange at your address, at no cost to you.
✔️ This exchange is a one-time service, handled in person by our courier, as it was our error.

🛒 BULK ORDERS & WHOLESALE

  • Large quantities can be ordered directly online.

  • Discounts appear on product pages when available.

  • For wholesale requests, email info@cocomo.org or WhatsApp +65 8425 5525.

💳 PAYMENT METHODS

We accept a wide range of secure payment options:

Cards:

  • Visa, Mastercard, AMEX, UnionPay

Digital & Wallets:

  • PayNow (via HitPay)

  • GrabPay (PayNow or PayLater)

  • Apple Pay / Google Pay

  • Shop Pay

  • PayPal

  • Zip / Atome (split into 3 interest-free payments)

  • 30+ additional e-wallets via HitPay

❌ Cash on Delivery (COD) and EMI not available

🚚 DELIVERY INFORMATION

  • 🇸🇬🇲🇾 Free shipping for orders SGD $60+ in Singapore & Malaysia

  • Orders below SGD $60: Flat $3.99 shipping fee

International Orders (outside SG/MY):

  • Shipped via DHL Express

  • Checkout shows a base rate only

  • After order placement, we will calculate the actual shipping cost and send a top-up request via email

  • Customs duties & taxes are the buyer’s responsibility

Missed Deliveries / Incorrect Address:

  • Allow 48 hours after a “Delivered” status before contacting us

  • If delivery fails due to wrong/incomplete address:

    • Redelivery fee: SGD $3.99

    • Returned items are the buyer’s responsibility

    • No refund if the parcel is disposed of

    • Refunds are not possible for failed deliveries, but we can reinitiate delivery or offer self-collection by special request

🔁 RETURNS & EXCHANGES

  • All sales are final — no returns or refunds.

  • Exceptions apply only to defective items or emergencies (contact us via WhatsApp)

  • Please check your cart carefully before checkout

  • No trials or testers provided

  • Kindly review ingredient lists for any allergies before purchasing

👤 ACCOUNT & LOGIN SUPPORT

To Create an Account:
Click Sign In > Create Account (top right)

Login Issues?

  • Clear your browser cache

  • Use “Forgot Password”

  • Still stuck? Contact us via WhatsApp or email

Accounts are optional but recommended for faster checkout and order tracking.

📩 Need help?
💌 Email us: info@cocomo.org
💬 WhatsApp: +65 8425 5525 (text only)

— COCOMO Team 🌸