Orders & delivery
Check processing, delivery and tracking guidance. If you still need help, send your order and tracking numbers.
View delivery information →Contact COCOMO
COCOMO CUSTOMER CARE
Contact COCOMO
Tell us what you need and include the right details from the start. We will help route your question to the correct team.
CHOOSE THE RIGHT ROUTE
Get to the answer faster
Pick the option closest to your question before sending a message.
Incorrect, defective or damaged
Report incorrect or defective items within 24 hours and courier-damaged parcels within 48 hours, with clear evidence.
Read the returns policy →Product recommendations
Tell us your concern, skin or hair type, current routine and known sensitivities so we can advise more accurately.
Ask on WhatsApp →Wholesale & partnerships
For wholesale, brand, media or creator enquiries, email your company details and a clear proposal.
Send a business enquiry →CONTACT DETAILS
Choose how to reach us
WHATSAPP · TEXT ONLY+65 8425 5525Best for product and order questionsEMAILinfo@cocomo.orgBest for evidence and business enquiries
COMPANYOur Cocomo Pte. Ltd.Trade name: COCOMO · Singapore
BEFORE YOU MESSAGE
Send everything in one message
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1
Order number
Required for any existing order.
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2
Exact issue
Tell us what happened and what help you need.
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3
Clear evidence
Add parcel, label, product photos or video where relevant.
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4
Contact details
Use the same email or phone number entered at checkout.
SELF-COLLECTION & ADDRESS
Northstar @ Ang Mo Kio
Our Cocomo Pte. Ltd.
7030 Ang Mo Kio Avenue 5, #07-39
Northstar @ Ang Mo Kio, Singapore 569880
COCOMO is an online store, not a walk-in retail shop.
Place your order online and wait for collection confirmation before visiting. Bring your order number for verification.
Open map →QUICK ANSWERS
Before contacting COCOMO
Can I call the WhatsApp number?+
Our WhatsApp line is for text messages only. Send your full question and order number, if applicable, in one message.
Where can I find my tracking information?+
Tracking details are sent to the contact information provided at checkout after your parcel has been processed. Please check your email and courier updates first.
Can I visit COCOMO without placing an order?+
No. COCOMO operates online and the Ang Mo Kio address is not a walk-in retail shop. Self-collection requires an online order and prior confirmation.
Should I contact COCOMO through several channels?+
Please use one contact channel per enquiry. Duplicate messages across WhatsApp, email and the form can create separate threads and delay matching your information.
ONLINE CONTACT FORM
Send us a message
For an existing order, begin your message with your order number. Please do not include card numbers, passwords or other sensitive payment information.