The payment options displayed during checkout are the methods currently available for your device, country and order.

1. Select PayNow through HitPay during checkout.
2. Follow the secure on-screen instructions or scan the displayed payment code.
3. Complete payment within the payment session and wait for the checkout result.

Do not create a second order if your bank shows a successful charge but the confirmation page is delayed.

Eligible customers may see GrabPay PayLater, Zip or Atome during checkout. Supported plans may include interest-free or three-part payment options, subject to the provider's approval, terms and availability.

COCOMO cannot approve a PayLater application or override a provider's eligibility decision.

No. Cash on Delivery and EMI are not available. Orders must be paid using one of the supported methods displayed during checkout.

Self-collection orders must also be placed and paid online before collection. Payment at the warehouse is not available.

You can either:

• Sign in before ordering: the purchase is linked to your COCOMO account for easier order access and order history.
• Check out as a guest: no account is required, and you can still receive a confirmation by entering a valid email address.

Guest checkout and providing an email are separate choices. Guest status does not prevent a confirmation email—the absence of a valid email address does.

A confirmation email can only be sent when a valid email address was entered during checkout or was already linked to the account used for the order.

• If you checked out without an email address, COCOMO cannot send the confirmation by email.
• If an email was entered, check the spam, junk and promotions folders.
• Check whether the address may have been typed incorrectly.

Important: COCOMO does not send order-confirmation SMS messages.

When payment is successful and a valid email address is available, the confirmation email is normally generated shortly after the order is created. Email-provider delays can occasionally affect delivery.

If it has not arrived, check all email folders first. If payment was charged, do not place the order again—contact COCOMO so the original payment and order can be checked.

No. COCOMO does not send order-confirmation SMS messages.

The assigned courier, such as SPX or Ninja Van, may separately send an SMS when the parcel is out for delivery. A courier delivery notice is not an order confirmation from COCOMO.

Do not place or pay for the order again. A successful payment may still be linked to an order even when the email address was missing, mistyped or delayed.

Contact COCOMO with your full name, mobile number, payment date and time, amount paid, and the payment transaction reference. Never send your full card number, password or security code.

Wait for the payment provider or banking application to display a final result before retrying. Check whether the amount was deducted and whether the checkout returned an order number.

If no amount was deducted, you may return to checkout and select another available method. If an amount was deducted, contact COCOMO before attempting another payment.

Contact COCOMO with the related order number, payment date and time, amounts and transaction references. Our team will compare the payment records and advise on the next step.

Do not send your full card number, password, one-time code or card security code.

Payment availability can depend on your device, browser, country, order value and the payment provider's eligibility rules. Apple Pay or Google Pay may require a supported device and wallet setup, while PayLater approval is controlled by the relevant provider.

Use one of the alternative methods currently displayed at checkout if your preferred option is unavailable.