Delivery Information

📦 Shipping Within Singapore & Malaysia

  • Free shipping for orders above SGD $60

  • Flat fee of SGD $3.99 for orders below SGD $60

  • Estimated delivery time: 1–3 working days

  • Processing time: 1 working day before dispatch

📌 Please note: Delivery time is estimated and not guaranteed. Delivery is handled by third-party couriers and may be affected by weather conditions, courier backlogs, or festive periods.

As per Singapore courier regulations, we are not liable for any delays or missed deliveries once the parcel has been handed over to the courier.

🌍 International Shipping (Outside SG & MY)

  • All international orders are shipped via DHL Express

  • Checkout will display a base shipping estimate

  • After your order is placed, we’ll calculate the actual shipping fee based on your address and parcel weight

  • If there’s any price difference, we’ll email you a top-up payment link

  • Customs duties and taxes, if applicable, are the buyer’s responsibility

📬 Delivery FAQ

How is shipping calculated?
Shipping fees are based on your location and the weight of your order. An estimate will appear in your cart at checkout.

Can I self-collect my order?
Self-collection is not available by default. For urgent cases, please WhatsApp us at +65 8425 5525, and we’ll do our best to assist.

How do I track my order?
Once your order is shipped, you’ll receive a tracking number via email (if provided at checkout).
If no email was given, Ninja Van will send a text message with tracking details before delivery.

My order shows 'Delivered' but I haven’t received it — what now?
Please wait 48 hours, then contact us with your order number and we’ll assist you.

What if I entered the wrong address?

  • You’ll be responsible for return shipping fees

  • No refund will be given if the parcel is disposed of by the courier

  • Redelivery fee: SGD $3.99

📦 Parcel Damage Claims
In the rare event that your parcel arrives damaged, please contact us within 48 hours of delivery with photo/video evidence.
We will initiate a formal claim with the courier.
📌 Please note:

  • All damage claims are subject to courier investigation protocols

  • Investigation period may take up to 30 calendar days

  • Replacements or compensation will only be processed after the investigation is concluded, as required by our courier partners

We appreciate your understanding and cooperation 💖