Delivery & Shipping Information

✩From our Singapore warehouse to you

Delivery & Shipping Information

Everything you need to know about COCOMO delivery across Singapore, Malaysia and worldwide—clearly explained in one place.

Local delivery Delivery FAQs
SGSingapore-based dispatch
✓Tracked local delivery
✈DHL Express worldwide

LOCAL DELIVERY

Singapore & Malaysia Shipping

Simple fees, fast processing and tracked delivery for your COCOMO order.

♡

Free delivery

Orders above SGD $60

Singapore & Malaysia

$

Flat delivery fee

SGD $3.99

Orders below SGD $60

24

Order processing

1 working day

Before courier dispatch

→

Estimated delivery

1–3 working days

After your parcel is dispatched

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Delivery timing is an estimate

Working days exclude weekends and public holidays. Weather, festive-period demand and courier backlogs may affect transit time. After handover, delivery timing and attempts are managed by the third-party courier, but our team will assist with follow-up where possible.

WORLDWIDE DELIVERY

International Shipping Outside Singapore & Malaysia

International orders are shipped with DHL Express. The final delivery fee depends on your destination and parcel weight.

01

See the base estimate

A base international shipping estimate is shown at checkout.

02

We confirm the actual fee

After purchase, we calculate the fee using your address and final parcel weight.

03

Pay any difference

If required, we will email you a secure top-up payment link before dispatch.

◎

Customs duties and taxes: Any import duty, tax or clearance charge imposed by the destination country is the buyer’s responsibility.

HELP CENTRE

Delivery Questions, Answered

Tap a question for a clear answer before or after placing your order.

How is shipping calculated?

Shipping is calculated using your delivery location and order details. The available shipping fee or estimate will be shown at checkout before payment.

Can I self-collect my order?
How to arrange collection

Place and pay for your order at www.cocomo.sg, then WhatsApp your order number to +65 8425 5525. Please wait for our confirmation before coming down.

Self-collection address

7030 Ang Mo Kio Ave 5, #07-39 Northstar @ AMK, Singapore 569880

Collection hours

Mon–Fri: 12 PM–6 PM Sat: 12 PM–3 PM

Delivery-fee refund

For orders below SGD $60, any delivery fee already paid will be refunded upon collection.

Why didn’t I receive an order confirmation email?

Your order may still be confirmed even if no email arrived. Confirmation emails can only be sent when a valid email address is provided.

Option 1 · Sign in before checkout

Sign in to your COCOMO account before placing the order. The confirmation email will be sent to the email address linked to your account.

Option 2 · Guest checkout

You may check out as a guest, but you must enter a valid email address during checkout if you want to receive an order confirmation email.

If no email was provided

COCOMO cannot send an order confirmation email when no email address was entered. We do not send order confirmations by SMS.

SPX SMS notification

SPX is the courier. SPX may send an SMS only when your parcel is out for delivery; this is not the COCOMO order confirmation.

How do I track my order?

Once your parcel has been dispatched, tracking details will be sent to the email address provided at checkout. If SPX is handling the delivery, SPX—not COCOMO—may send an SMS when the parcel is out for delivery.

I sent a WhatsApp message but did not receive a reply. What should I do?
Why this may have happened

We recently upgraded our WhatsApp system, and some messages sent during the migration may not have reached our team. We sincerely apologise for the inconvenience.

What to do now

Please resend your message, order number or enquiry to +65 8425 5525. Our team will assist you as soon as possible.

My order says “Delivered”, but I have not received it. What should I do?

Please check your doorstep, letterbox, riser, reception or household members first. If the parcel is still missing after 48 hours, contact us with your order number and we will help you follow up with the courier.

What happens if I entered the wrong address?

Please contact us immediately. If the parcel has already been dispatched, return shipping charges may apply. A SGD $3.99 redelivery fee is required, and no refund can be issued if the courier disposes of an undeliverable parcel.

PARCEL SUPPORT

Parcel Arrived Damaged?

Contact us within 48 hours of delivery with your order number and clear photo or video evidence so we can open a formal courier claim.

Contact COCOMO

What happens next

  1. 1

    We review your evidence and submit the claim to the courier.

  2. 2

    The courier investigation may take up to 30 calendar days.

  3. 3

    Replacement or compensation is processed after the investigation concludes.

WE’RE HERE TO HELP

Still Unsure About Your Delivery?

Send us your order number for faster assistance from the COCOMO team.

WhatsApp +65 8425 5525

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