OSEQUE

[OSEQUE] The Cleanser

$24.90

From the makers of some of the best cleansers in the world comes Oseque The Cleanser, the cleanser made specifically for sensitive skin. Its gentle composition is extremely effective in clearing away impurities, while also soothing the skin underneath in the process!


    • It improves sensitive skin

    • It removes any heavy makeup

    • Jelly particles in the cleanser absorbs makeup effortlessly and completely


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Oseque The Cleanser – perfect care for sensitive skin

A good cleanser not only clears away impurities from the skin, but also gives the skin underneath a bit of care as well. This is what makes Oseque The Cleanser a perfect recommendation, especially for people with sensitive skin who need this gentle care the most.

Highly effective impurity absorption

Oseque The Cleanser’s one of a kind formula contains Fine Oxygen Jelly which is highly effective at removal of all kinds of impurities from make up to BB cream. The Jelly’s bubbly response upon contact with the skin results in a very potent reaction that instantly absorbs any make up and dirt accumulated on the surface. The result is freshly sparkling skin with no trace of any kind of impurity.

Perfect for sensitive skin

Sensitive skin is almost always never considered in most of the cleansers out there today which contain either abrasive or irritating ingredients. That is not the case with Oseque The Cleanser however, because its unique composition is specifically suited to sensitive skin. Thanks to its ingenious Auto-Refoaming formula, it completely negates the need for vigorous rubbing to remove make up. Just let the bubbles form and the product do its work as it dissolves and absorbs the impurities.

You need not even massage the skin as you cleanse to remove make up because the formula literally does all the heavy lifting for you. You can now rest easy as your skin is soothed and refreshed thanks to this revolutionary cleanser! For the best results, pump out a moderate amount of the product into your hands and spread evenly onto the face in gentle motions as if to massage it. Allow the foam to form as it dissolves the impurities of the skin, before rinsing it all off with lukewarm water. You can then proceed with the remainder of your skin care routine as planned.

 

 


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ORDERS

How do I make a purchase?

Shopping at the cocomo.sg site is a piece of cake!

  1. Browse through our site for the product that you need.

  2. Click on the item you want to bring you to its description page.

  • Specify the quantity of said item that you want by clicking on the “+” or “-” icons next to the number 1.

  1. Click on the black “Add to cart” button.

  2. You can proceed to checkout or proceed to browse for more products as you wish.

  3. To proceed to checkout, click on the cart icon on the top right corner of your screen. This gives you the option to either “view cart” or checkout. Clicking “checkout” brings you to the checkout page.

  • Fill in your billing details and confirm the mode of payment (PayPal, Credit Card or other payment tools).

  • Check the “Create an account” box to create an account on cocomo.sg should you wish to do so. It will prompt you to provide a password.

  1. You can check the “SHIP TO A DIFFERENT ADDRESS” box and fill in the different address details if you wish to ship to a different address.

  2. Click the blue button of 'continue to payment' at the bottom of the shipping method and then you can meet 'paynow'. After payment, “PLACE ORDER” or “PROCEED TO PAYPAL” depending on your confirmed mode of payment.

  3. Shortly after placing your order, you will receive an email with a number confirming your order.

 

What is an order tracking number, and how do I get one?

Once you have placed an order, you will receive a tracking number for your package. You can use it to check the status of your order in regard to shipping at Track Your Order

 

How long until my order is confirmed?

Usually this process is immediate. As soon as you have placed an order and payment is complete, you will receive a confirmation email. Please check your email as soon as you place an order and complete payment. This email is a guarantee that your order has been confirmed. Without this email, your order will not have been confirmed.

 

Can I make changes to my order after it has been paid for and confirmed?

Unfortunately, amendments can cause delays to your and possibly other clients’ orders.  This is because all orders are processed immediately to avoid any mix ups. Therefore once an order is confirmed, it cannot be amended in any way.

 

Is it possible to cancel my order?

We do not encourage cancellation of orders once they have been confirmed. Since we receive a lot of orders, it can cause a lot of delay to go through each one individually. Kindly carefully review all of your items at checkout before placing an order to avoid any errors in your choices. If you still want to cancel, then there will be cancellation fee for the same. then there will be a cancellation fee of 15% (of the total order amount that includes delivery charges).


What are the charges for shipping products overseas?

Overseas shipping charges are based on the weight of package. The charges specified when you cart out is only the base price. After you place an order, we will reweigh, match the weight and recharge the actual delivery fees for you to pay.

 

Is it possible to buy products directly from your warehouse?

Any and all purchases made at cocomo.sg will be online.

 

Is it possible to order products via phone call?

Any and all purchases made at cocomo.sg will be online. While we delight in speaking with our clients, the phone call service is reserved for our Customer Care Team at (insert number here).Please feel welcome to speak to them regarding account or order inquiries.

 

What do I do if a product that I want is out of stock?

The cocomo.sg site does not allow you to add products that are out of stock to your cart. Kindly wait until it is in stock for you to place an order.

 

I am having trouble ordering through my mobile device. What do I do?

Cocomo.sg is well optimized for most mobile browsers. If you are having trouble with the site, we recommend clearing your cache and restarting your device browser.

 

There is a problem with an item that I ordered. What do I do?

If you receive a product that is faulty or problematic in any way, please contact us immediately at https://cocomo.sg/contact/. Give us your name, email, and details of the product and the problem with it. You will be asked for details such as your order confirmation number and pictures of the problematic product that you received, so have those ready as well.

 

Is it possible to make bulk purchases and get a discount?

You can specify the quantity of each product that you need as you add to your cart. If there is a sale, you it will be noted carefully in the product information page. Usually the original price will be struck through and the discount price noted next to it. During a sale you will receive discounts on products, regardless of quantity. *Kindly confirm if there is a limit to the quantities of products that can be bought at the site.

If you are wholesaler, please send us your inquiry by email or WhatsApp. 

 

PAYMENT

What payment methods does cocomo.sg offer?

  • PayPal

  • Credit Card

  • Other payment tools will be added more

 

I have completed a payment but have not received a confirmation email. What do I do?

Most payments and orders are processed immediately. If you have placed an order and have not received a confirmation email in 24 hours, please contact us immediately by email or WhatsApp. Do not repeat the same order in order to avoid any unnecessary duplication.

 

DELIVERY

How much is the shipping cost for the products as cocomo.sg?

Depending on your order quantity and where you live, shipping costs may vary.

 

How do I determine shipping cost for a product that I have ordered?

Click on the cart icon in the top right corner. Click on the “view cart” option. This should bring you to the cart page, where all of your orders will be listed. On the right side is a panel for “cart totals”, with a subtotal amount for all the products and a shipping estimate under it. Specify your location and click “Calculating Shipping” to get a shipping flat rate estimate for your order.

 

Can I collect my delivery directly from cocomo.sg?

Unfortunately, cocomo.sg does not offer Self Collection services at 81 Ubi Avenue 4 at the moment.

 

How do I collect my package once it is delivered?

You can use your order tracking number to check whether your product has been delivered on Track Your Order Status  . Once it is delivered, check the address that you provided in your shipping details for your product. Note that there may be some delays on holidays, sale days or cases of extreme weather.

 

My product has not arrived, despite my order tracking number showing that my shipment has arrived. What do I do?

If your order has not arrived within 48 hours of the date when it was supposed to arrive, contact us immediately . Your order number will be required.

 

RETURNS

What is the return policy for cocomo.sg?

Please refer to 'Terms & Conditions' section. 

 

Is it possible for me to test a product from cocomo.sg before purchasing it?

Since we are an online store, we unfortunately don’t offer an option to test any of the products beforehand. Please check the ingredient composition of a product in its description page to identify any allergen that could affect you before making a purchase.

 

What do I do if I have had a change of heart or am unhappy with a product that I purchased at cocomo.sg?

Unfortunately, we do not accept return on any items that were as a result of an incorrectly made purchase. Kindly carefully check your cart before placing your order and completing your purchase at checkout.

 

ACCOUNT

How do I create an account at cocomo.sg?

Click on the 'sign in' at the top right corner next to the cart icon. This should bring you to the login page which also has a “Create Account” section that you should click on if you don’t yet have an account. Enter your email address and password and you will be good to go!

 

I’m having trouble logging into my account. What do I do?

Follow the following steps if you are having trouble logging in.

  • Clear your browser cache and history. Restart the browser and try logging in again.
  • Make sure that your username, email and password are the correct ones and are entered correctly.
  • If you think that you may have forgotten your password, click the “lost your password?” link and follow the steps provided to reset your password.
  • If you are still unable to login to your account, contact us with details of the issue.

 

Can I purchase a product at cocomo.sg without a cocomo.sg account?

You can opt to create an account if you don’t have one at checkout. Note that it is not a mandatory requirement, but a highly recommended one. It will allow you to check your recent orders, shipping details and more!

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